Customer Relations Representative - State Farm Agent Team Member
Full Time • Taylor - MI
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our legacy agency first opened in July 1994, and in August 2016 we expanded with a second office. Today, we have a seasoned team of nine at our original location and six at our second — together bringing nearly 150 years of combined State Farm experience. Before becoming an agent, I spent five years in public accounting as a CPA, and that background still shapes the analytical, service-focused approach we bring to our customers.
I attended the University of Detroit and served as President of the PKT fraternity Alumni Association for a decade. I’m married with five grown children, and supporting young people has always been meaningful to me. Each year, I present the dangers of distracted driving to newly licensed drivers at Royal Oak Shrine High School, a community outreach effort I feel strongly about.
Our legacy agency first opened in July 1994, and in August 2016 we expanded with a second office. Today, we have a seasoned team of nine at our original location and six at our second — together bringing nearly 150 years of combined State Farm experience. Before becoming an agent, I spent five years in public accounting as a CPA, and that background still shapes the analytical, service-focused approach we bring to our customers.
I attended the University of Detroit and served as President of the PKT fraternity Alumni Association for a decade. I’m married with five grown children, and supporting young people has always been meaningful to me. Each year, I present the dangers of distracted driving to newly licensed drivers at Royal Oak Shrine High School, a community outreach effort I feel strongly about.
We offer a 401k with match, health benefits, licensing reimbursement, and plenty of flexibility to support a healthy balance between work and life. Our team values experience, professionalism, and warmth, and we look for people who are fun, friendly, and smart — team members who enjoy working collaboratively and bringing their best each day.
For someone who wants to learn from an experienced group and contribute to a long-established, well-respected agency, this is an exceptional place to grow your career.
For someone who wants to learn from an experienced group and contribute to a long-established, well-respected agency, this is an exceptional place to grow your career.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with David Arce - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $55,000.00 - $75,000.00 per year
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then David Arce - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- I have been a State Farm agent since 1994.
- I am a proud graduate of University of Detroit.
- We currently have 8 team members at our agency.
- We have 100 years of combined insurance experience in our office.
- Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Million Dollar Round Table, and Crystal Excellence Award
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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